Regulations
Regulations & Compliance

Telephone recording rules and regulations exist across the world, in various forms. Some require consent, others specify retention periods and so on. Below is a compilation of the many regulatory bodies around the globe and the particular laws they govern, which pertain to the recording of telephone conversations. Below you will also find links to documents which illuminate each ruling’s call recording specifications.

U.S.
- U.S. Office of E-Health Standards and Services (HIPAA)
- Payment Card Industry Security Standards Council (PCI-DSS)
- Federal Trade Commission (Telemarketing Sales Rule)
- U.S.Department of the Treasury (Truth in Lending Act)
- Federal Communications Commission (Telephone Consumer Protection Act)

BELGIUM
Ministry of Justice for Belgium (Article 314bis of the Criminal Code)

CANADA
Parliament of Canada, Office of the Privacy Commissioner of Canada (Personal Information Protection and Electronic Documents Act)

FRANCE
French Data Protection Authority (Simplified Norm NS 47)

GERMANY
Federal Republic of Germany (Sec. 201 of the German Criminal Code)

INDIA
The Central Government or State Government (Indian Telegraph Act 1885)

IRELAND
Irish Government (Postal Packets and Telecommunications Messages – Regulation – Act 1993

NEW ZEALAND
The Central Government or State Government (Indian Telegraph Act 1885)

ROMANIA
Irish Government (Postal Packets and Telecommunications Messages – Regulation – Act 1993

SWEDEN
Swedish Constitution (Brottsbalk 1962: 700)

U.K.
Financial Services Authority (Regulation of Investigatory Powers Act 2000;
Telecommunications Lawful Business Practice Interception of Communications Regulation 2000;
Data Protection Act 1998,
Telecommunications — Data Protection and Privacy — Regulations 1999,
Human Rights Act 1998,
General Data Protection Rule – GDPR
Markets in Financial Instruments Directive — MiFID II)