Improving your customers' experience
- Find and Alert on specific words unique to your business
- Understand the sentiment of your customers and your agents towards your customers
- Unlock insights from your customer interactions and gain the tools to measure and improve your business for better customer engagement and experience.
- If you’re wondering how to improve customer satisfaction in your business, the answer is gaining the insights to understand their experience and take actions to improve your customer’s experience.
- Record calls and track customer sentiment over time so you can anticipate and manage the customer journey
- Automatically get emailed conversations with low sentiment so negative experiences can be identified and proactively corrected.
- Identify how your customers are responding to different conversations in your business.
- Have the data at hand and know how to improve and coach your telephone operators.
- Deliver customer excellence and drive customer experience and build trust
- Build customer retention and loyalty through insight and personalization
- IXCloud gives you a single recording repository with a friendly easy to use user interface available across platforms, get access to all recorded calls as well as powerful analytics from anywhere and on the go.
- We want to help you improve the experience of your customers with call recording for customer care.
Perfecting Quality Management
- Automate workflows based on key performance indicators
- Train the best with the best
- Open API to provision and manage your customers and their users
- Leverage you IXCloud recording engine and create your own apps