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Understand the sentiment of your customers and your agents towards your customers
Unlock insights from your customer interactions and gain the tools to measure and improve your business for better customer engagement and experience.
If you’re wondering how to improve customer satisfaction in your business, the answer is gaining the insights to understand their experience and take actions to improve your customer’s experience.
Record calls and track customer sentiment over time so you can anticipate and manage the customer journey
Automatically get emailed conversations with low sentiment so negative experiences can be identified and proactively corrected.
Identify how your customers are responding to different conversations in your business.
Have the data at hand and know how to improve and coach your telephone operators.
Deliver customer excellence and drive customer experience and build trust
Build customer retention and loyalty through insight and personalization
IXCloud gives you a single recording repository with a friendly easy to use user interface available across platforms, get access to all recorded calls as well as powerful analytics from anywhere and on the go.
We want to help you improve the experience of your customers with call recording for customer care.
Perfecting Quality Management
Automate workflows based on key performance indicators
Train the best with the best
Open API to provision and manage your customers and their users
Leverage you IXCloud recording engine and create your own apps